POLICIES

Giving You the Best Experience

We love all of our clients at McDermott billing & Practice Solutions we want to make be sure you get quality solutions for your practice. Take a quick read. If you have any questions, just get in touch.

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Billing & Support Policy

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Scope of Services
We provide full-service medical billing support, including claim submission, payment posting, denial management, and follow-up for Motor Vehicle Accidents (MVA), Workers’ Compensation, and insurance claims. Custom services are available by request.

Communication & Support
We value transparency and quick response times.
 

• Support is available via email and phone during business hours (Mon–Fri, 9 AM–5 PM PST).

• We respond to inquiries within 1–2 business days.

• Clients will receive monthly billing summaries and updates.
   

Claim Submission Timeline

• Claims are submitted within 3–5 business days of receiving complete documentation.

• Delays caused by missing or incomplete information will be communicated promptly.
   

Documentation Requirements
To process claims efficiently, providers must submit:
 

• Accurate superbills or chart notes

• Patient demographics and insurance details

• Any necessary authorization or referral

Denials & Appeals
We handle all first-level appeals and basic denial management at no extra cost. Complex appeals may require additional agreement and fees.

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Compliance
We follow HIPAA and all relevant billing regulations. Client confidentiality and data security are our highest priority.

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Payment & Fees

• Billing services are charged at an hourly rate, as outlined in your service agreement.

• Time is tracked and invoiced biweekly (or monthly, based on your preference), with detailed logs of tasks performed.

• Invoices are due within 15 days of receipt. A 5% late fee may apply to past-due balances.

• Project-based or rush tasks may be billed at a higher hourly rate with prior approval.

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Termination & Notice
Either party may terminate the agreement with 30 days’ written notice. Final account audits and summaries will be provided.